FAQ

           WATCH CASE REFINISHING FAQ

• How much do you charge to re-finish/re-plate a watch case? 

It always depends on the condition of the case refinished (pitting, worn areas and etc.), on the thickness of the plating required and also on the kind of finish required (high polish, partially brushed, two tone and etc.). Please refer to our pricing list for more details by clicking HERE 

• Do you do Chrome Plating?         

 
No. Chrome plating is not available at the moment. We do Nickel and Rhodium plating instead. 

• How long will the plating last?

 
This will depend on the thickness of the plating you decide to plate (click here for details), how often the item is used, and also on the person using the item (different people have different degrees of skin acidity). The minimum thickness for gold plating watch cases is 5 microns. For jewellery gold plating minimum is 1 micron. For thicker plating an estimate is always given up on examination of piece. 

• How thick can you plate?

   For gold, silver and nickel we can plate at almost any thickness desired. Rhodium plating is limited to 0.5 micron as these are only decorative. 

• Can you make a brushed finish on my watch case?

      Yes. Depending on the form of the case, we can brush finish the sides of the case or the top of the lugs or even make a circular brushed finish on your bezel or case back. It is also possible to sandblast certain areas of your case or case back (Please click here for samples of the available finishes). 

• Are you able to repair dents and holes on watch cases? 

     Yes. Basic refinishing includes removal of normal scratches and dents, furthermore extended problems like extremely worn areas or holes require an estimate and extra fees apply apart from the basic refinishing/replating charge(minimum of $100 on all work aside of just buffing, such as soldering, filling etc.). In this case we will need to examine the watch case in person to decide what method of repair we will need to use and an estimate of the costs will be given. furthermore if a high resolution picture is send by email at info@helvico.com a rough idea of the costs can also be given. This type of work will take approximatly 90 days to complete and deliver. 

• Can you convert pocket watch cases in to wrist watches?

Our work is limited to the cosmetic aspect of a watch case.

• Can you process a RUSH order?

It is our STRICT policy not to work with deadlines or with rush orders.

• What is the procedure?

     Simply ship us your items to be replated (for watches please send only case and case back without movement and strap) along with complete contact info and instructions at the following address: 615-620 Cathcart Montreal, Quebec H3B1M1 CANADA. Once your parcel has been received a job ticket will be made and your order will be processed. If the costs exceed the average charge (click here for price list) we will than contact you with an estimate and wait for your approval. Once the order is complete and ready to ship, we will send you an invoice with the total and wait for your payment. When payment has been cleared we will than ship you back your items. 

• What is the turnaround?

  It all depends on the complexity of the work needed to be done and also the load of work we have. Usually a regular re-finishing/re-plating service of a watch case or a piece of jewellery will take up to 3-4 weeks plus delivery time. For very simple jobs like rings or pendants for example, it could take less than that. Furthermore if additional work is needed (repairing/filling/soldering), we will require more time depending on the degree of work done. In this case, it may take up to 90 days to complete the work. In order for you to identify such difficult to restore items, we have set up a web page with selected pictures of such items. PLEASE CLICK HERE TO SEE THIS PAGE 

• Do you ship worldwide?

   Yes, we proud ourselves of doing business across the world. Furthermore payment must clear before returning any pieces/parts refinished/replated. 

• Am I going to be notified when you receive/send out my item(s) to be refinished?

     We will email you as soon as we receive your items to give you an estimate of the costs. Once your order is ready to be shipped, an invoice will be emailed to you indicating your order is ready and will be shipped within a few days.  

• Will I have to pay duties when I receive my pieces/watch back?

Normally you should not be charged any duties. Duties are paid on sold merchandise and not on services. We mark packages as "Returned merchandise". If you are charged duties, please contact your local customs office.  
 

• What methods of payment do you accept?

   We accept Canadian cheques payable to HELVICO, and all major credit cards  THRU PAYPAL at info@helvico.com. ( RePLATEit.com is c/o Helvico Capital Group Corp. ) 

• How can you be so competitive for the quality of work you do?

      It's very simple. We have eliminated middleman and every process is done strictly IN HOUSE. After many years of research & development, we have developed in house techniques that enable us to achieve an excellent quality for a fraction of the cost without compromises. Also, we spend time getting work done rather than interacting too much with each customer. This means we can get more work done during the day.  

Didn't find the answer you're looking for? Email us right now at  info@replateit.com or use the "Contact Us" form.

PURCHASING FROM OUR WATCH COLLECTION

• How can I purchase from your watch collection?

 Please email us at info@replateit.com with the watch you are interested in purchasing and we will arrange details. Payment can be done thru Paypal using all major credit cards.

ORDERING FROM OUR WATCH BAND CATALOGUE FAQ

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• How can I order from your watch band catalogue?

Simply send us an email at info@replateit.com with the codes and qty of straps you want to purchase. The same way we will arange shipping and payment.

• How can I pay fom my watch band order?

We accept all major credit cards thru Paypal and also cheques paybale to HELVICO.

• How can I obtain your watch band catalogue?

 Please send us an email at info@replateit.com and we will send you our catalogue in PDF format.